Non-warranty returns (excluding our error) will be exchanged or refunded provided the product is returned unused, in the original packaging and in a sellable condition, within 30 days of purchase.
You will be responsible for returning the item to us at your cost (we recommend Royal Mail recorded delivery, as this offers a tracked service and a signature at the end), including kayaks, canoes and paddles.
Where you are requiring an exchange we will take a payment from you of £3.20 for any items sent via Royal Mail or a payment of £6 for any items sent by courier, this payment covers the cost of sending out the replacement. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from us directly.
Non stock items that are specifically ordered in will be subject to a 25% restocking fee
If the item is returned within 7 days, under the distance selling regulations you are entitled to a full refund including original postage.
If we send the wrong item by mistake, we will, of course refund you the cost of the item and your return postage.
All goods sold online are sold with the normal manufacturer warranty that accompanies the product. This warranty applies only to the original purchaser.
Certain items may be excluded from warranty such as latex seals, used goods and sale or end of line items.
Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Your statutory rights are not affected.
Please note that a warranty will last for a period of 12 months from date of purchase, The manufacturers warrenty only covers breakage as a result of a defect in materials or workmanship; kayaking can be both unpredictable and unforgiving, particularly where kit is concerned, and as such we strongly recommend ensuring you have an appropriate insurance policy in place to cover accidental loss or damage to your kayak, as well as the rest of your kit.
If you think a product is faulty please contact us and explain the problem, we will need to see the product before we are able to offer a replacement or refund.
For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.